When will I get a reply?
We'll reply to the email you left within 48 business hours. If you are signed in, you can also read it in your Help Center inquiry history.
Help Center
Ask us anything
Ask about using Plandi, your account, payments and refunds, bugs, or partnerships. To hand off planning or development, send an Expert Request.
What you can ask about
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How to use
How to use AI Planning, Planning Pass, and the Dev Planning Kit
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Account and login
Sign up, social login, passwords, and account deletion
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Payment, refunds, and points
Bank transfer deposits, refunds, and points
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Report a problem
When a screen looks wrong or generation stops
Want us to plan or build it?
Requests that need a quote, scope, or timeline go through Expert Request. You can attach screen designs, or a kit and source you already bought.
See Expert RequestSend a message
Common questions before you write
I want someone to handle planning or development
Send an Expert Request. You can choose a full handoff, development only, finishing a Site Starter Source, or a 1:1 session.
How do payments and refunds work?
Refund rules are in the refund policy. Include your order number or the email you paid with so we can check faster.